Performance Prism is a three dimensional model.
The model has Five Facets: The top and bottom facets are Stakeholder Satisfaction and Stakeholder Contribution respectively. The three side facets are Strategies, Processes and Capabilities.
These five facets are linked and have a sequential order starting with Stakeholder Satisfaction and finishing with Stakeholder Contribution.
Step 1 The model starts from the percept that successful organizations have a clear picture of who their key stakeholders are and what they want.
Step 2 These organizations then define what strategies they will pursue to ensure that value is delivered to these stakeholders.
Step 3 They understand what processes the enterprise requires if these strategies are to be delivered and they have defined what capabilities they need to execute these processes.
Step 4 Successful organizations have also thought carefully about what it is that the organization wants from its stakeholders. This includes employee loyalty, customer profitability, and long term investment, for instance.
In essence they have a clear business model and an explicit understanding of what constitutes and drives good performance.
(source : BPP Learning Module)
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